TERMS AND CONDITIONS

Terms and conditions

Terms & Conditions Introduction: Welcome to Limousine Express Group. The terms and conditions Agreement list the terms of the agreement between customers and us (“Limousine Express”) for purchasing airport transfers, point-to-point with private chauffeurs and all other services that we provide. By completing a booking on our official website (https://limousinethailand.com/) or with our reservation team, you agree to accept the terms and conditions of this agreement and to become a registered traveler of Limousine Express.

Airport transfers

Limousine Express provides all of the international airport pickups (Suvarnabhumi or Don Mueang) and drop-offs to or from Bangkok city area and all of the available service area. The international airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding 90 minutes. Your vehicle is dispatched according to the flight’s estimate arrival time as provided to Limousine Express by each airline’s automated system or limousine reservation team. The final billing price includes English speaking chauffeur with clean criminal background, fuel, fully comprehensive insurance, tolls, parking fees, applicable taxes, RGPS (real time global positioning tracking system) for passenger’s maximum safety and security, drinking water, refreshing towel, and airport representatives who will be holding the passenger name sign at the meeting point in Suvarnabhumi or Don Mueang airport.

  • The reservation can be made at least 24 hours in advance before the scheduled date.
  • A cancellation must be done at least 24 hours before the trip, otherwise the company reserve the right to refuse a refund.
  • If there are any changes that may affect the trip which are not a cancellation, for example, changing of the pick-up time. Please, inform our reservation team in advance at least 12 hours before the trip.
  • The driver will wait for the customer up to 90 minutes after the flight has landed. However, in case of the flight delay or any incidents according to the airline, the driver will wait the client until they arrive without any charging fees. Apart from airport pickup, the driver will wait up to 30 mins.
  • If the customers insist the driver to wait for them more than 90 minutes at the airport or more than 30 mins at other pick-up destinations, the company will charge the customer 1,000 Baht per hour (the payment must be paid in cash and pay to the driver directly).

Point to Point Transfers

Limousine Express may provide point-to-point transfer rates for local pickups and drop offs within the service area. Waiting time beyond 30 minutes and extra stops are charged additional. Regarding wait time beyond 30 minutes, the customer will be charged 1,000 Baht per hour. In terms of extra stops, the maximum stop is 3 drops/ trip, each drop cost 500 Baht and it must be in the same direction as the final destination.

Hourly service

Limousine Express provides an hourly rate for all other service based on a three hour or more minimum charge. Hourly services allow for multiple stops and wait times as commanded by the client. Vehicle will stay with the client or at their stop locations for the entire rental time.

Special Events

The price for special events may flexible and dictate premium pricing, so please contact Limousine Express service for further information about the price.

Cancellation & Refund policies

Limousine Express understands that cancellations are sometimes necessary and unavoidable. Cancellations must be made prior to 24 hours in order to receive a full refund. Otherwise, we reserve the right to refuse refunds. After the company notice the cancellation, the customer will receive the refund within 45 working days. If the customer pays for the whole trip in cash, the refund balance will be returned on the bank account you provided. Moreover, in case of the credit/debit card, we credit back the valid credit card you provide when holding the reservation. However, the extra charge from PayPal, credit card or other payment methods that occur during the payment, these will be non-refundable.

No Shows

  • If you do not see your chauffeur, please call our staff immediately at (+66) 02-651-0808 (reservation team) to avoid the full-charge “no-show” fee.
  • For Point-to-Point & Airport Service, if the client does not show at the pick-up location, they will be charged according to the base fare.
  • For Hourly Services, if the clients do not show at the pick-up location, they will be charged for the hour of services that they have reserved.

Smoking

Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum charge of 2,000 Baht. Any Damages caused by smoking activity will also be charged to the client.

Alcohol

Every passenger is prohibited from consuming any type of alcoholic beverages.

I am satisfied with the terms and conditions above and fully understand and agree. If, I am not fully satisfied with the services I receive, I have 24 hours after the completion of the job to notify Limousine Express via email with a complaint in writing. If Limousine Express does not receive my written complaint in the above stated period, I agree that there is no valid complaint and I am fully satisfied with the services I received and will not file any complaint against Limousine Express. The customer will be contacted within 24 hours of the complaint to address concerns in an effort to settle the matter. All reservations are issued confirmation numbers and are sent electronically to email provided by the customer.